Terms of Service
Welcome to Innovara's Terms of Service. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our services.
1. Acceptance of Terms : Your access to and use of Innovara's business software development services is subject to these Terms of Service and all applicable laws and regulations. By using our services, you accept these terms in full.
2. Service Description : Innovara provides a range of business software development services tailored to meet the needs of our clients. Our offerings include custom software development, software integration, and consulting services. We strive to deliver high-quality solutions that enhance business efficiency.
3. User Obligations : Users must provide accurate and complete information when using our services. It is your responsibility to maintain the confidentiality of your account information and to restrict access to your device. You agree to accept responsibility for all activities that occur under your account.
4. Intellectual Property : All content, trademarks, and other intellectual property displayed on Innovara’s website and in our services are owned by Innovara or our licensors. You are granted a limited, non-exclusive, non-transferable license to use our services for personal or internal business purposes.
5. Limitation of Liability : Innovara shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. In no event shall our total liability exceed the amount paid by you for the service in question.
6. Termination : Innovara reserves the right to suspend or terminate your access to our services at our discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users or Innovara.
7. Governing Law : These terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Any disputes arising out of or related to these terms shall be resolved in the competent courts of Genève.
8. Changes to Terms : Innovara reserves the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the services after any changes constitutes your acceptance of the new terms.
9. Contact Information : For any questions about these Terms of Service, please contact us at support@innovaraplus.com or call us at +41 22 707 30 10. Our office is located at Rue des Vieux-Grenadiers 7, 1205 Genève, Switzerland.
10. Entire Agreement : These Terms of Service constitute the entire agreement between you and Innovara regarding your use of our services, superseding any prior agreements between you and Innovara.
Terms of Return
At Innovara, we strive to provide the highest quality in our business software development services. However, we understand that there may be circumstances that lead you to consider a return of our products or services. This document outlines our terms of return to ensure clarity and transparency in the process.
1. Eligibility for Return: To be eligible for a return, you must have purchased our software directly from Innovara. Returns are only accepted within 30 days of the purchase date. After this period, we cannot offer you a refund or exchange.
2. Requesting a Return: To initiate a return, please contact our support team via email at support@innovaraplus.com or call us at +41 22 707 30 10. Include your order number and reason for the return in your request.
3. Non-Refundable Services: Please note that certain services, including custom software solutions tailored to specific client needs, are non-refundable. We encourage clients to discuss their requirements thoroughly before making a purchase.
4. Return Process: Once your return request is approved, we will provide you with instructions on how to return any physical products. If you purchased a service, we will discuss your case and determine the next steps.
5. Refund Processing: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.
6. Damaged or Faulty Products: If you receive a damaged or faulty product, please contact us immediately. We may require photographic evidence of the issue for verification purposes.
7. Customer Responsibility: It is the customer's responsibility to ensure that any software returned is in its original condition and all components are included. Missing parts may affect your eligibility for a refund.
8. Modifications to Terms: Innovara reserves the right to modify these terms at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.
9. Contact Information: For any questions or concerns regarding our return policy, please reach out to us at our office located at Rue des Vieux-Grenadiers 7, 1205 Genève, Switzerland. We are here to assist you and ensure your satisfaction with our services.
10. Acknowledgement: By purchasing our products or services, you acknowledge that you have read and understood these terms of return. We appreciate your business and look forward to serving you with the best in business software development.